Thank you for choosing Whimsical Butterfly LLC. We want you to be completely satisfied with our products, but if you need a refund or return, please read the policy below:
Refund Terms
We accept refunds for unused, undamaged merchandise within 30 days of purchase.
To be eligible for a refund, the item must be in its original packaging and tags and must be in the same condition as when you received it.
Refund Process
We will provide a return address and further instructions.
Once we receive and inspect the item, we will process the refund immediately.
Refunds will be issued to your original form of payment.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to product quality issues or our error.
Damaged Goods
If the item you received was damaged during shipping, please contact us immediately and provide photos of the damaged item. We will arrange a replacement or refund for you as soon as possible.
Please note that we reserve the right to refuse returns that are not eligible for a refund.
If you have any questions or concerns about this refund and return policy, please feel free to contact us. We will be happy to assist you and answer your questions.